FAQ

FAQ Help Center

Find answers to the most common questions about KeraGreen’s organic keratin and protein haircare. From treatments to maintenance, we’re here to help.

popular questions

We occasionally offer coupon codes through promotions, newsletters, or special events. Coupon codes must be entered at checkout to apply and cannot be added after an order is placed. Only one coupon code may be used per order, and codes cannot be combined with other discounts unless stated otherwise. Expired or unauthorized codes will not be accepted.

Yes, we offer free shipping on orders over $500. For smaller orders, shipping costs range between $10–$30, depending on the carrier and how quickly you would like your products delivered.

At this time, we do not offer returns or exchanges.

We ship using trusted carriers such as UPS, Canada Post, and other major shipping providers to ensure fast and reliable delivery. If you’re located in the Greater Toronto Area, you also have the option to pick up your products directly from our main address for added convenience.

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Delivery & discounts

You can stay updated by checking our website, following us on social media, or subscribing to our email list to receive the latest promotions directly in your inbox.

Yes, we run seasonal sales and special promotions throughout the year. Discounts may apply to select products or collections and are available for a limited time. To stay updated, check our website regularly or subscribe to our newsletter for exclusive offers.

Email us at Kera.keragreen@gmail.com or give us a call at 647-505-5640 — we’ll be happy to help.

No, at this time we only ship orders within Canada.

Orders usually arrive within 5–10 business days, depending on your location in Canada and the shipping method selected at checkout. We also offer a fast shipping option for an additional cost, which ensures your products arrive earlier.